What can I expect at my first appointment?

Your first appointment is a chance for you to get to know your therapist and for your therapist to learn more about you. We will discuss the reasons that you are seeking therapy, what your goals are with the counseling sessions, and other questions or important information to build trust so you can feel comfortable working with our therapists in the future.

How do I know who the right therapist is for me?

There are a lot of factors that go into deciding who is the right therapist for you. You can start by looking at the services we offer, and the therapies and treatments that we use when we work with people to determine if that meets your needs. The next step is to come in for a first appointment so you can meet the therapist in person and have a discussion about your needs and expectations. It’s important that you feel comfortable telling your therapist anything and that you trust the person you are working with, so those are things you can decide in your first one or two sessions.

How much does therapy cost?

We are committed to providing clear, transparent information about fees, insurance, and policies in accordance with Utah regulations and federal healthcare guidelines. Our fees without insurance are: Initial Intake Session (55 minutes): $200.00. Individual and Couples Therapy Session (55 minutes): $150.00. Rates may vary depending on the service provided. Prices are current as of April 1, 2026.

What if I need to cancel an appointment?

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment. Please call our office to cancel or reschedule at (801) 896-8133. Appointments cancelled with less than 24 hours’ notice and missed appointments (no-shows) will be charged a late cancellation fee of $65.00. Insurance companies do not reimburse for missed appointments, so the full late cancellation fee is the responsibility of the client.

How do I pay for therapy at Live Well Counseling Services?

Payment is due at the time services are rendered unless prior arrangements have been made. We accept HSA (Health Savings Account) cards, major credit cards, debit cards, ecclesiastical pay, and private pay. Any balances not paid by insurance are the responsibility of the client. Outstanding balances may result in paused scheduling until resolved.

Do you offer virtual counseling services?

Yes, we do offer virtual counseling services. You can find more information about this type of therapy, how it works, and who can benefit from it on our services page.

Do you take insurance?

Yes, we are in-network with the following insurance providers in Utah: Select Health, Aetna, Blue Cross Blue Shield, United Healthcare, Tricare, PEHP, EMI, DMBA, and UMR. If you are using insurance, your out-of-pocket cost including copay, deductible, and/or coinsurance is determined by your individual insurance plan. We recommend contacting your insurance carrier directly to verify your mental health benefits prior to your first appointment. Clients are ultimately responsible for understanding their insurance coverage and any unpaid balances not covered by insurance. While we are in-network with several insurance plans, we do not accept Employee Assistance Program (EAP) benefits. If your insurance is not listed, please contact our office. We are happy to verify benefits as a courtesy; however, verification of benefits does not guarantee payment.

How long does each appointment last?

The length of appointments can vary based on your treatment plan, but most sessions are 55 minutes. Couples checkups are shorter and only last 30 minutes.

Can you prescribe medication?

No, our therapists are not medical doctors and therefore cannot prescribe medication. If you would like to find out more about medication options available, the best thing to do is talk to your primary care provider. If you are already taking medication to help with mental health issues, we can coordinate with your doctor. Please bring information about your primary care provider, another psychiatrist that you see, or any other medical providers you are working with to your first appointment.

Katie Johnson – Livewell Counseling

Katie is from Houston, TX, and recently relocated from Mississippi to Utah with her husband and two dogs. She holds a dual Master’s degree in Pastoral Counseling and Clinical Mental Health Counseling at Liberty University . Katie is also a certified personal trainer and proudly embraces her Texan roots!

Katie is passionate about walking with individuals experiencing toxic shame, trauma, grief, and loss. She believes therapy is a collaborative process that empowers self-awareness and courage to change to live a more meaningful life.

She has personally experienced the freedom and healing that come from embracing one’s story and confronting difficult emotions and past wounds.

With over 12 years of experience, Katie has worked extensively with teens and parents to foster connection and safety in their relationships and over 7 years of experience supporting individuals facing betrayal trauma and porn addiction.

Katie fosters a shame-free and safe environment where clients can feel heard and empowered on their healing journey. No matter where your story has taken you, healing and transformation are possible.

Katie Johnson

Katie Johnson

ACMHC

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